Support Policy

Femmora Kenya is committed to providing reliable and timely customer support.

1. Support Channels

Email: support@femmorakenya.co.ke
WhatsApp (via website button)
Website contact form

2. Response Time

We aim to respond to all inquiries within 24 hours during business days.

3. Order Assistance

We assist with order tracking, returns and refunds, product inquiries, and account-related issues.

4. Seller Support

Registered sellers may contact support for order management, payment inquiries, account verification, and policy clarification.

5. Professional Conduct

All communication must remain respectful. Femmora Kenya reserves the right to limit support access in cases of abusive or inappropriate behavior.